Refund Policy
Last updated July 27, 2026
Full refunds are issued when
- The seller doesn't ship within the deadline (3 days after payment by default).
- The item never arrives and the parcel is confirmed lost.
- The item differs materially from the listing and a moderator rules in favor of a refund.
How to request a refund
- Open a dispute from the order detail page, describing the problem and attaching evidence.
- The seller gets a window to respond, then a moderator reviews and decides within the stated time.
- Refunds land in your platform wallet immediately; card payments are also refunded through Stripe.
What isn't refundable
- A card pulled from gacha counts as fully delivered the moment the pack is opened — changing your mind later isn't grounds for a refund, though you can still sell it back at the stated rate.
- Orders you've already confirmed as received, where funds have been released to the seller.