CARDVAULT / LEGAL RECORD
Payment and cancellation guidance
Last updated July 27, 2026
When a refund may be agreed
- The seller does not ship within the deadline (3 days after the buyer reports payment by default). The buyer and seller should follow the cancellation or dispute process shown in the deal room.
- The item never arrives and the parcel is confirmed lost.
- The item differs materially from the listing and a moderator rules in favor of a refund.
How to request a refund
- Open a dispute from the order detail page, describing the problem and attaching evidence.
- The seller gets a window to respond, then a moderator reviews and decides within the stated time.
- CardVault does not receive or reverse direct payments. Any approved refund must be arranged directly between the buyer and seller, with proof kept in the deal room.
What isn't refundable
- Orders you've already confirmed as received, or direct transfers that the buyer and seller have already confirmed.